Junction 14, Mayfield is excited to launch an exciting new 𝐒𝐭𝐚𝐟𝐟 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞. This programme has been launched in conjunction with Customer Experience Excellence Ireland and Kildare & Wicklow Education and Training Board. The highly tailored training will give each of our (140) staff member’s a much greater ability to connect with customers, as commuters return to work, and people and start to use the motorways in larger numbers again.
Speaking on the programme Human Resource Officer with the Lidon Group, Tiernan Gorman stated that “Customer Experience represents the peak point in the battle for the hearts and minds of the modern customer. At Junction 14, Mayfield it is our mission to be a planned unique destination of choice and offer the highest quality customer experience.”
Site Manager Gavin Moran added “Junction 14 Mayfield are committed to constant improvement and recognise the importance of staff training. We take great pride in the training and development programmes that we offer our new and existing staff, giving them all the necessary tools and skills to grow within our company, with many of them getting to managerial positions over time.”
“Serving the customers’ needs and being able to provide them with what they want is key to achieving sustainable success. As we go forward into 2022, with a wide range of food & beverage brands and with our seating areas open again, we wanted to help the team to better understand the importance of maximising the Customer Experience at Junction 14 Mayfield that’s why the training programme is so important at this time Company Director Liam Fitzpatrick said.
Pictured above are Company Director Liam Fitzpatrick, Site Manager Gavin Moran, Charlie Boyle of CSEI, Bernice McLaughlin of KWETB, Gary Allen of KWETB, Melissa Moore of CSEI, Human Resource Officer Tiernan Gorman as well as two long standing employees who through their dedication and training have grown with the company and risen to senior roles – Shannon Harrison, Supervisor at Insomnia Coffee and Penyo Shivlev, Manager at Mayfield Fare.